This policy, sets out the basis on which DLO Trading Limited, a limited liability company with its registered office address located at Unit A-D, 10 Floor, Champion Building, 287-291 Des Voeux Road Central, Sheung Wan, Hong Kong (together with our subsidiaries, our holding company, subsidiaries of our holding company from time to time, collectively called “DLO” or “we”) collects personal data from you and how we process such data.

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By visiting our website https://www.dlohk.com/ (our “Site”) or any other applications or software we provide from time to time (collectively our “App”), you accept and consent to the practices set out below.

1. COLLECTION OF INFORMATION

1.1 For the purposes outlined in Clause 2., we may collect and process the following information about you:

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(a) Information you give us – information that you provide us (which may include your name, address, email address, telephone number, credit card information and other personal description) by filling in forms on our Site or our App, or by corresponding with us (by phone, email or otherwise), for example:

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(i) when you report any problem to us;

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(ii) when you use certain features on our Site or our App;

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(iii) when you request any support from us; or

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(iv) when you complete any survey or questionnaire we send you.

(b) Information we collect about you – information automatically collected when you visit our Site or use our App, for example:

(i) technical information, including the Internet protocol (IP) address used to connect your computer to the Internet and your log-in information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

(ii) information about your visit, including the full Uniform Resource Locators (URLs), clickstream to, through and from our site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number.

(c) Information we receive from third parties – We work with third parties and we may receive information about you from them, for example, business partners, sub contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, or credit reference agencies. We will notify you when we receive information about you from them and the purposes for which we intend to use that information.

1.2 We only retain personal data for as long as it is necessary. Data may be archived as long as the purpose for which the data was used still exists.

2. USES MADE OF THE INFORMATION

2.1 We use information held about you for the following purposes:

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(a) providing, improving and developing our services;

(b) researching, designing and launching new features or products;

(c) presenting content and information in our Site and our App in the most effective manner for you and for the device you use;

(d) providing you with alerts, updates, materials or information about our services or other types of information that you requested or signed up to;

(e) complying with laws and regulations applicable to us in any part of the world;

(f) responding or taking part in legal proceedings, including seeking professional advice;

(g) communicating with you and responding to your questions or requests; and

(h) purposes directly related or incidental to the above.